Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, go to account.oletennoutfitters.com (https://account.oletennoutfitters.com/) and you can start the process. If you have any issues please contact us at info@oletennoutfitters.com (mailto:info@oletennoutfitters.com)
Please note that returns will need to be sent to the following address:
OLE TENN OUTFITTERS
ATTN: RETURNS
423 RUTLEDGE PIKE. BLAINE, TN 37709
If your return is accepted, we’ll send an approval email. Once you receive the email please ship back to address above. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@oletennoutfitters.com (mailto:info@oletennoutfitters.com)
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items, if offered now or in the future). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than
15 business days have passed since we’ve approved your return, please contact us at
info@oletennoutfitters.com (mailto:info@oletennoutfitters.com)